Customer Success

Maximize Profit | Reduce Churn | Revenue | Expansion | Customer Outcomes | Adoption | Success Science | Metrics, KPIs, & Analytics | Journey Mapping | Employee Engagement | Culture

Consumption, pay-as-you-go, and subscription based revenue models are more prolific than ever in business offerings. Making these Software as a Service (SaaS) business models profitable requires a different approach than has been used in the past. A new approach is necessary called Customer Success.

Many Customer Success resources exist to help guide your organization to profitability and beyond. Enjoy some of my recommended resources at the bottom of this page.

I believe that Customer Success is the most important element of your business because it impacts your profitability, touches every aspect of your business, and ultimately impacts the success your clients will experience.

Who am I?

I’m skilled, committed, knowledgeable, and excited to bring profitability or increased profitability to your organization as a customer success professional. I utilize tried and proven strategies and methodologies used and taught by industry veterans and success organizations.

Learn more about my CS philosophy through some published articles. Here are a few:

https://www.linkedin.com/pulse/one-immune-customer-success-kevin-levine/

https://www.linkedin.com/pulse/customer-success-what-we-hiring-anyway-kevin-levine/

https://www.linkedin.com/pulse/customer-success-means-change-kevin-levine

Resources

This Technology & Services World keynote session provides practical insight into how Customer Success has positively impacted Minecast’s business:

Here J.B. Wood, the CEO of Technology Services Industry Association (TSIA) does a great job of providing an overview of where we are and where we’re headed in the world of Customer Success. This is a good summary for those who are new to Customer Success:

This great book nicely complements the previous B4B – How Technology and Big Data Are Reinventing the Customer-Supplier Relationship book called Technology as a Service Playbook – How to Grow a Profitable Subscription Business.

The Customer Success book by Nick Mehta, Dan Steinman, and Lincoln Murphy is very good and delivers additional perspectives and insights into Customer Success.

Success matters more in what you will do and where you’re going; less in what you have done and where you’ve been.

– Kevin Levine

Contact me for customer success consultative services at LinkedIn